About the Role

Stavtar is seeking an Associate Relationship Manager to support the client experience for StavPay. The Associate Relationship Manager will work alongside senior Relationship Managers to help manage a portfolio of Stavtar clients, assisting with day-to-day client needs while helping educate clients on the full suite of StavPay services and capabilities.

This role is well-suited to an early-career, client-first professional who is eager to build relationship management skills, learn Stavtar’s business, and grow into a client-facing role with increasing autonomy.

– Help build and maintain strong relationships with Stavtar clients and key stakeholders, supporting senior Relationship Managers across client organizations and internal Stavtar divisions.

– Support a high standard of client experience by helping share StavPay product updates, new services, and relevant insights with clients.

– Help prepare for and coordinate client meetings, including agendas and internal briefing materials, and attend meetings alongside senior team members to build client-facing experience.

– Support the team in meeting revenue targets by helping identify growth opportunities within existing accounts.

– Assist in mapping internal and external stakeholders to support relationship-building across organizations.

– Intake and track client requests, coordinating internally to help drive them to resolution and ensure timely progress updates.

– Support the review of client contracts, helping ensure alignment with both client and Stavtar objectives.

– Assist in monitoring and reporting on client health, growth, and key performance indicators.

– Help translate information into clear, easy-to-understand updates for clients, developing strong written and verbal communication skills.

– Demonstrate professionalism and a strong focus on customer service and satisfaction in all client interactions.

– Exhibit strong follow-through and problem-solving skills, helping ensure client issues are promptly addressed and escalated when needed.

– Maintain up-to-date, accurate records of client activity and insights within HubSpot.

– Bachelor's degree (or equivalent work experience) required.

– 0–2 years' experience in financial services, fintech, account management, business consulting, or business analysis; internship experience is a plus.

– Demonstrated interest in building a career in client relationship or account management, shown through prior internships, coursework, or work experience.

– Ability to build trust and rapport with clients and stakeholders.

– Strong analytical skills, with a developing ability to interpret client data and identify growth opportunities.

– Ability to communicate information clearly and effectively to clients and internal teams.

– Proactive mindset, with the ability to anticipate client needs and help resolve issues with urgency.

– Proficient in Microsoft 365 suite & HubSpot.

Compensation: The range for this role is $125,000 – $150,000, commensurate with experience and qualifications