Stavtar Solutions is looking for a Head of Implementation who will own end-to-end customer onboarding and delivery, from contract signing through implementation and go-live. This leader will build and scale a high-performing implementation organization—spanning project management, Business Analysts, and Implementation Engineers—to deliver best-in-class onboarding, integrations, and customer-specific configuration or development. 

This role is ideal for a hands-on delivery leader with a strong technical foundation and deep experience driving client outcomes in SaaS fintech environments. 

Stavtar is a SaaS company that provides business spend management and expense allocation software purpose-built for complex organizations such as alternative asset managers.

Key Responsibilities

Customer Onboarding & Delivery Leadership

• Own the customer onboarding lifecycle from contract signing → implementation → go-live, ensuring consistent execution, quality, and outcomes.

• Ensure implementations are delivered on time, within scope, and aligned to customer expectations and business value.

• Establish a repeatable implementation methodology, templates, and delivery standards across all onboarding engagements.

Team Leadership & Scaling

• Lead and scale the implementation team, including Project Managers, Business Analysts, and Implementation Engineers.

• Design team structure, hiring plans, onboarding/training, and performance management frameworks.

• Build a culture of accountability, customer focus, operational excellence, and continuous improvement.

Operational Excellence

• Drive delivery metrics across implementation performance: schedule adherence, quality, scope control, customer satisfaction, and go-live success.

• Implement best practices in project governance, escalation management, risk tracking, and stakeholder communications.

• Partner cross-functionally with Sales, Customer Success, Product, and Engineering to ensure smooth handoffs and aligned execution.

Financial & Resource Management

• Own implementation financial performance, including billable utilization, delivery efficiency, and margins.

• Forecast resourcing needs across the implementation portfolio and ensure appropriate staffing and coverage.

• Maintain visibility into project economics and proactively manage delivery tradeoffs.

Product Feedback Loop

• Establish a structured feedback loop between Implementation and Product to surface recurring issues, feature gaps, and roadmap inputs.

• Identify patterns across customer deployments and translate learnings into scalable product and process improvements.

Qualifications

• 8–12+ years of experience in delivering complex implementation, professional services, or client delivery roles within SaaS and/or fintech.

• Proven experience leading and scaling cross-functional delivery teams (PMs, Business Analysts, Implementation Engineers).

• Strong understanding of SaaS onboarding, integrations, and enterprise customer implementation requirements.

• Technical background sufficient to partner effectively with engineering and guide technical delivery (APIs, integrations, data flows, etc.).

• Track record of delivering complex implementations with measurable customer outcomes.

• Strong operational rigor, executive communication skills, and customer-facing presence.